Terms of service

these terms & conditions (“terms”) govern your access to and use of our website (the “website”) and the purchase of products from bellora inc (“we”, “us”, or “our”). by using the website or placing an order, you agree to be bound by these terms.

if you do not agree with these terms, you must not use the website.

eligibility

by using the website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and have the legal capacity to enter into binding contracts.

use of the website

you agree to use the website only for lawful purposes and in accordance with these terms. you must not attempt to gain unauthorized access to any part of the website, servers, or related systems, or interfere with its operation.

we reserve the right to suspend or terminate access if we reasonably believe these terms have been violated.

products and information

we make reasonable efforts to ensure that product descriptions, images, and pricing are accurate and up to date.

because our products are handcrafted plush toys and fabric-based character items, slight variations in color, stitching, texture, or size may occur. these variations are normal and not considered defects.

we reserve the right to modify or discontinue products, pricing, or promotions at any time without prior notice.

prices, taxes, and payment

all prices are listed in u.s. dollars (usd).

prices do not include shipping fees unless otherwise stated at checkout.

sales tax may be applied where required by law.

by placing an order, you authorize us and our payment providers to charge the full amount to your selected payment method. you are responsible for providing accurate billing and payment information.

orders and contract formation

when you place an order, you are making an offer to purchase products under these terms. we reserve the right to accept or reject any order.

a binding contract is formed when we send an order confirmation email or when the order is shipped, whichever occurs first.

we may cancel orders due to stock issues, pricing errors, payment issues, suspected fraud, or invalid shipping details. refunds will be issued if payment has been collected.

shipping and delivery

shipping methods, costs, and estimated delivery times are provided at checkout and detailed in our shipping policy.

delivery times are estimates only and may be affected by carrier delays, weather, holidays, or logistics conditions.

risk of loss transfers to you once the package is handed to the carrier.

returns and refunds

returns and refunds are governed by our separate refund & return policy, which is incorporated into these terms.

by placing an order, you acknowledge and agree to that policy.

intellectual property

all content on the website, including text, images, designs, and logos, is owned by or licensed to bellora inc and is protected by applicable intellectual property laws.

you may not copy, reproduce, or distribute any content without written permission.

disclaimer of warranties

the website and all products are provided “as is” and “as available” without warranties of any kind.

we do not guarantee uninterrupted, secure, or error-free operation of the website.

limitation of liability

to the maximum extent permitted by law, bellora inc is not liable for indirect, incidental, or consequential damages, including loss of profits or data.

total liability shall not exceed the amount paid for the relevant order.

indemnification

you agree to indemnify and hold harmless bellora inc from any claims, damages, or expenses arising from your misuse of the website or violation of these terms.