Refund policy

this shipping policy explains how orders placed on our website are processed and delivered by bellora inc (“we”, “us”, or “our”).

shipping area

we currently ship orders within the united states only. if your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel and refund it.

carriers

we work with reliable shipping providers such as usps, ups, and fedex to ensure safe and efficient delivery of your orders. the carrier used may depend on package size, weight, destination, and service availability.

order processing time

because our products mainly include plush toys and soft fabric character items, each order is carefully inspected, packed, and prepared before shipment.

orders are typically processed within 1–3 business days after payment confirmation. business days are monday through friday, excluding u.s. public holidays.

during peak seasons, holidays, or promotional periods, processing may take slightly longer.

packaging

all plush toys are carefully packaged to ensure cleanliness, shape protection, and safe transit.

packaging may include:

protective polybags or dust protection layers
soft cushioning materials
durable shipping boxes

special packaging requests may incur additional fees, which will be clearly shown at checkout when applicable.

estimated delivery time

estimated delivery times are shown at checkout based on your shipping address and selected shipping method. these are estimates only and may be affected by weather conditions, holidays, carrier delays, or high shipping volume.

shipping costs

shipping fees are calculated at checkout based on destination, package size, weight, and selected shipping method. applicable taxes (if any) will be shown separately.

free standard shipping is available on orders of $128.00 or more.

please note that the order subtotal after discounts must still meet the $128.00 threshold to qualify for free shipping.

additional fees may apply for expedited shipping or special handling services. all charges will be clearly shown before checkout.

order tracking

once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery status.

address accuracy

please ensure your shipping address is complete and accurate, including apartment, suite, or unit number and a valid phone number.

we are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete addresses. if a package is returned due to an address issue, reshipping fees may apply.

damaged or lost items

although we carefully package all plush toys, issues may still occur during transit.

if your package is lost or arrives damaged, please:

take clear photos of the outer packaging
take photos of the inner packaging
take photos of the affected item
contact us with your order number and photos

we will review your case and provide a solution according to our refund & return policy, which may include replacement, partial refund, or full refund where appropriate.

risk of loss

risk of loss transfers to the customer once the package is handed to the carrier. however, we will assist in resolving carrier-related issues when possible.

additional fees for packaging and insurance

some orders may require additional protective packaging or insurance depending on product size, weight, or destination. any such fees will be clearly displayed at checkout before payment.

changes to this shipping policy

we may update this shipping policy from time to time. the latest version will always be posted on the website with an updated “last updated” date. continued use of the website constitutes acceptance of any updates.